The terms and conditions listed below clarify the rights, obligations, and responsibilities of all parties (customers and company) to the removal agreement.
Anywhere we use the word 'you' or 'your' it refers to our customer: 'we' or 'us' refers to us the Remover. The terms and conditions listed below can be varied or amended subject to previous written agreement. Section 4, 8, 9, 10, and 11 lay down our liability to you for the loss or damage to goods and property.
The quote you get is subject to the type of service you require, generally we keep our prices on the low side depending on the circumstances.
1. Our quotation
1.1 Our prices, except when made known, does not include customs duties, inspections or any other fees or taxes payable to government bodies having said this, It does include us accepting responsibility for your goods, in line with section 2.2, 3.2, 5.2, as well as section 4, 8, 9, 10, and 11.
1.2 We might adjust the price given to you or make additional charges if circumstances are found to apply to your project which has not been taken into account prior to the price given to you. These include:
1.2.1 If you do not accept our quotation in writing/verbally within 14 days, or the work is not done out or completed within three months.
1.2.2 If we alter due to changes in currency or taxation, as this will be outside our control
1.2.3 We will collect or deliver at your request above the ground floor and first upper floor.
1.2.4 We are able to provide additional services such as moving extra goods.(the same terms and condition apply to such services)
1.2.5 The staircase, lifts or doorways are insufficient for easy movement of goods with no mechanical equipment or adaptation, or the approach, road or drive is inappropriate for our van to load or unload within 20 meters of the entrance.
1.2.6 If we have to pay parking tickets or charges in order to or when carrying out your project/s.
1.2.7 If delays or events outside our control which increase or lengthen the resources or time allocated to your project.
1.2.8 We give you our consent in writing/phone to increase our limit of responsibility lay down in section 8.1.1.
1.2.9 In any such situation, adjusted cost will apply and will be payable by you.
2.1 Except agreed by us in writing/verbally, we will not:
2.1.1 Take apart or put together unit or furniture, fitments or fittings.
2.1.2 Separate, re-connect, take apart or reconstruct electrical device, furniture, fixtures or equipment.
2.1.3 remove or put down built-in floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under clause 4.
2.2 Our staff are not permitted or trained to carry out such work. We advise that a suitably skilled person is independently employed by you to carry out these services.
3. Your responsibility
3.1 It will be your sole responsibility to:
3.1.1 State to us, in writing, the value of the goods being removed. If it is then known that the cost of the goods removed is bigger than the real cost you stated, you agree that our legal responsibility under clause 8.1 will be reduced to replicate the amount that your stated value bears to their real cost.
3.1.2 Get hold of at your own expense, all documents, permit, and permissions for the removal to be completed.
3.1.3 Be there or represented for the duration of the collection and delivery of the removal.
3.1.4 Take all reasonable steps to make sure that nothing that should be removed is left behind and nothing is taken away by mistake.
3.1.5 Organize appropriate safeguard for goods left in empty or unattended property, or anywhere people such as (but not limited to) lodger or workmen are, or will be there.
3.1.6 Organize sufficiently and steady all electrical device or electronic equipment before their removal.
3.1.7 clear, appropriately unfreeze and clean refrigerators and deep freezers. We are not responsible for the contents inside them.
3.1.8 Give us a contact address for correspondence throughout removal journey.
3.2 Other than by reason of our negligence or breach of contract, we will not be accountable for any loss or damage, cost or extra charges that may arise from failure to discharge these responsibilities
4. Our responsibility
4.1 It is our responsibility to deliver your goods to you, or produce them for your collection undamaged. By "undamaged" we mean in the same state as they were in at the time when they were packed or otherwise made ready for moving.
4.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for moving. It is our responsibility to bring them to you undamaged. Again by “undamaged” we mean in the same condition as they were right before being packed/made ready for moving.
4.3 If we fail to discharge the responsibilities acknowledged in clause 4.1 and 4.2, we will, subject to the requirements of clauses 7, 8, and 10, be legally responsible under this contract to recompense you for such failure.
4.4 We will not be accountable to pay compensation to you where clause 2.2, 3.2, and 5.2, apply except loss or damage take place due to carelessness or breach of contract on our part.
4.5 If you do not give us a statement of cost of your goods, or if you do not require us to agree to standard liability pursuant to clause 8.1 we will not be legally responsible to you for failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by neglect or breach of contract on our part.
4.6 The amount of our liability under this clause shall be determined in accordance with clause 8 and 10.
5. Goods not to be submitted for removal
5.1 if not formerly agreed in writing by the director or other authorized company representative, the following items must not be submitted for removal, and under no situation be moved.. The items listed under 5.1.1 below may present danger to health and safety and of fire. Items listed under 5.1.2 to 5.1.6 below carry other risks and you should make your own arrangements for their removal.
5.1.1 Forbidden or stolen goods, drugs, pornographic material, potentially dangerous, harmful or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
5.1.2 Jeweler, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
5.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
5.1.4 Perishable items and/or those requiring a controlled environment.
5.1.5 Any animals, birds or fish.
5.1.6 Goods which require special license.
5.2. If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breech of contract, in which case all these conditions will apply.
6. Ownership of the goods
6.1 By entering into this agreement, you guarantee that:
6.1.1 The goods to be removed are your own belongings, or
6.1.2 The person(s) who own or have an interest in them have given you right to make this agreement and have been made aware of these conditions.
6.1.3 You will compensate us for any claim for damages and/or cost brought against us if either guarantee 6.1.1 or 6.1.2 is not true
7. Payment.
7.1 Unless otherwise agreed by us in writing:
7.1.1 Payment is required before or on the day of commencement of the work.
7.1.2 You may not hold back any part of the agreed price.
7.1.3 In respect of all sums which are overdue to us, we will charge on a daily basis calculated at 500% per annum above the current base rate for the time being of the bank of England.
7.2. Refunds
7.2. Refunds are applied at management discretion, however the 7 days cancellation.
7.3 Short notice bookings made with 7 days are entitled to full refund if a cancellation notice is received 48 hours before the removals service.
7.4 Packing materials and excess mileage charges as well as admin costs are not refundable but may be considered at management discretion in line with section 7.2
8. Determination of amount of our liability for loss or damage
8.1 Standard liability.
8.1.1 If you give us with a statement of the cost of your goods and subject to section 3.1.1, the amount of our legal responsibility to you in the event of lose or damage to those goods in violation of clause 4 will determined in agreement with section 8.1.2, 8.1.3 and 10 below, subject to a utmost responsibility of £15,000. We may agree to accept responsibility for a higher sum, in which case we may make an extra charge.
8.1.2 In the event of lose of or damage to your goods in violation of clause 4, our responsibility to you is to be assessed as a sum equal to the cost of their repair or replacement whichever is the lesser sum, taking into account the age and condition of the goods immediately prior to their loss or damage, and subject to the utmost liability of £15,000 referred to in section 8.1.1(unless we have agreed the higher amount with you).
8.1.3 Where the lost or damaged item is part of a pair or set, our responsibility to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equal to the cost of that item, in separation, not the cost of that item as part of a pair or set.
8.2 Limited liability.
8.2.1 If you do not give us with a statement of value, or if you do not oblige for us to accept standard responsibility pursuant to section 8.1, then our responsibility to you is to be determined in agreement with section 8.1.3, 8.2.2 and 9.
8.2.2 In the occasion of lose of or damage to your goods caused by neglect or violation of agreement on our part, our responsibility to you is to be assessed as a sum equal to the cost of their repair or replacement, taking into account their age and condition immediately prior to their loss or damage, subject to a utmost legal responsibility of £40 per item. Your attention is drawn to section 10.1 which relate to limited liability.
9. Damage to premises or property other than goods
9.1 Because third party out workers are often there at the time of collection or delivery our responsibility for loss or damage is limited as follows:
9.1.1 If we cause loss or damage to building or property other than goods for removal as a result of our neglect or violation of contract, our responsibility shall be limited to making good the damage area only.
9.1.2 If we cause damage as a result of moving goods under your stated orders, against our suggestion, and where to move the goods in the way instructed is likely to cause damage, we shall not be liable.
10. Exclusions of liability
10.1 In respect of limited liability, we will not be responsible for the lose of or damage to your goods as a consequence of fire or explosion howsoever that fire or explosion was caused, except we have been neglectful or in violation of contract.
10.2 In respect of standard liability and limited liability, other than as a result of our carelessness or violation of contract we will not be responsible for any loss of, damage to, or failure to produce the following goods:
10.2.1 Bonds, securities, stamps of all kinds, manuscripts or other Documents or electronically held data records, mobile telephones.
10.2.2 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
10.2.3 Perishable items and/or those requiring a controlled environment.
10.2.4 Furs exceeding £100 in value, jeweler, watches, precious stones and metals, money, coins, deeds.
10.2.5 Any animals, birds or fish.
10.3 In respect of standard liability and limited liability, other than as a result of our carelessness or violation of agreement we will not be responsible for any loss of, damage to, or failure to produce the goods if affected by any of the following circumstances:
10.3.1 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, act of god, industrial action or other such events outside our reasonable control.
10.3.2 Loss or damage arising from radiations or radioactive contamination.
10.3.3 Loss or damage arising from chemical, biological, bio-chemical, electromagnetic weapons and cyber attack.
10.3.4 Indirect or consequential loss of any kind or description
10.3.5 By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
10.3.6 By vermin, moth, insects and similar infestation, damp, mould, mildew or rust.
10.3.7 By cleaning, repairing or restoring unless we arranged for the work to be carried out.
10.3.8 By change to atmospheric or climatic conditions.
10.3.9 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
10.3.10 Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to £100 or its actual value whichever less is.
10.3.11 for electrical or mechanical derangement to any appliance, instruments, clock, computer or other equipment unless there is evidence of related external damage.
10.3.12 Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a pre collection condition report.
10.3.13 Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle.
10.3.14 For any goods which have a pre-existing defect or are inherently defective.
10.4 No employee of ours shall be independently responsible to you for any loss, damage, miss-delivery, errors or omissions under the terms of this agreement.
10.5 Our legal responsibility will stop upon handing over goods upon completion of delivery (see clause 11.2)
11. Time limit for claims
11.1 For goods which we deliver, you must inform us in writing of any evident loss, damage or failure to produce any goods at the time of release.
11.2 despite section 7, 8 and 9 we will not be liable for any lose of or damage to the goods unless a claim is advise to us, or to our agent or the company carrying out the delivery of the goods on our behalf, in writing as almost immediately as such loss or damage is noticed (or with sensible diligence ought to have been discovered) and in any event within 7 days of delivery of the goods by us.
11.3 The time limit for informing us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Permission to such a demand will not be unfairly suspended.
12. Delays in transit
12.1 Other than by reason of our carelessness or violation of contract, we will not be responsible for hold-up in transportation.
13. Our rights to delegate the work
13.1 We reserve the right to sub-contract some or all of the work.
13.2 If we delegate, then these conditions still apply
Appendix
By ordering My Removals' service by telephone, e-mail, fax or My Removals' web site the customer agrees to be bound by My Removals' terms and conditions.
The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
My Removals reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this web site for updates.
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